Returns & Refunds Policy

Last Updated: May 01, 2026

At 4 Seasons Car Garage, we are committed to providing high-quality products and services. This Returns & Refunds Policy explains how returns and refunds are handled for purchases made through our website.

1. Scope of This Policy

We offer two types of product-related experiences on our website:

  • Affiliate / Third-Party Purchases: When you buy through affiliate links to external retailers (such as Amazon, Euro Car Parts, Halfords, etc.).
  • Direct Purchases: Items sold and fulfilled directly by 4 Seasons Car Garage (when available).

The returns process depends on how the product was purchased.

2. Returns for Affiliate / Third-Party Purchases

If you purchase a product through one of our affiliate links:

  • The order is placed directly with the third-party retailer.
  • All returns, refunds, exchanges, and warranty claims are handled exclusively by that retailer.
  • Return periods, conditions, and procedures vary by retailer. Most major UK retailers offer a minimum 14-day cooling-off period for unused items under UK Consumer Contracts Regulations.
  • You must contact the retailer directly using the details provided in your order confirmation email.

We recommend reviewing the retailer’s returns policy before completing your purchase.

3. Returns for Direct Purchases from 4 Seasons Car Garage

For items purchased directly from us:

  • You have 14 days from the date of delivery to return unused items in their original condition and packaging.
  • The item must be unused, in resaleable condition, and returned with proof of purchase.
  • Return shipping costs are the responsibility of the customer unless the item is faulty or incorrectly supplied.
  • Once we receive and inspect the returned item, we will process your refund within 5–7 working days.

4. Faulty, Damaged or Incorrect Items

If you receive a faulty, damaged, or incorrect item:

  • For affiliate purchases: Contact the retailer directly as soon as possible.
  • For direct purchases from us: Please contact us immediately at +44 7782 139348 or info@4seasonsgarage.com. We will arrange collection (where possible) or guide you through the returns process and provide a replacement or full refund.

5. Non-Returnable Items

Certain items may not be eligible for return for hygiene or safety reasons (e.g., opened fluids, installed electrical parts, or custom-ordered items). These exceptions will be clearly stated on the product page.

6. Refunds

  • Refunds for direct purchases will be issued to the original payment method.
  • Refunds are usually processed within 5–7 working days after we receive and inspect the returned item.
  • Delivery charges are non-refundable unless the item was faulty or sent in error.

7. Contact Us

If you have any questions about our Returns & Refunds Policy, or need assistance with a return, please contact our customer service team:

We aim to respond to all queries promptly and help resolve any issues fairly.

Thank you for choosing 4 Seasons Car Garage.

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